You have a team of skilled, talented, and educated professionals. Each team member has relevant training and experience, a good attitude, and a solid work ethic. They even get along well with each other. And when all these pieces fall into place, they get results; they deliver high-quality projects on time and to spec.

The problem is the pieces don’t always fall into place. One teammate promises to deliver and then doesn’t. He or she forgets deadlines, misses meetings, misplace important communications, loses track of to-dos, then apologizes profusely for the inevitable blunders.