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Case Study: Crucial Conversations® Rebuilds Corporate Culture at Indian Television Provider

How India's largest DTH provider, Tata Play, used Crucial Conversations® to fix communication gaps and rebuild its corporate culture.

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Silence Kills 2.0

Discover how healthcare organizations can strengthen patient safety and drive innovation through better communication.

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Silence Kills 2.0

A needle broke off inside a patient’s chest wall during a procedure with a thoracic surgeon known to be shorttempered. The needle fragment was visible on x-ray, but when the surgeon couldn’t retrieve it after multiple attempts, they became belligerent and said, “That’s it, I’m leaving it.” The technician expressed confidence in the surgeon then suggested inserting a spinal needle to pinpoint the location, then use the needle as a guide to retrieve the fragment. The surgeon nodded approvingly and successfully removed it.

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