Knowledge changes nothing. New technologies change nothing. Only applied knowledge and adopted technologies change the world, improve lives, and boost performance. Said another way, breakthroughs happen only when new technological ideas merge with new human habits.
There’s a lot of hubbub these days about how artificial intelligence (AI) will transform everything from the way we work to the results we generate. And yet, most companies report failure with their initial forays into employing it. Why? Because the human system, not technical progress, is the constraint to real change.