Speaking up shouldn't cost the relationship
When stakes are high, opinions differ, and emotions run strong, most people pick one of two losing paths: go silent and sacrifice results, or go blunt and damage trust. Crucial Conversations® for Mastering Dialogue teaches a third way.
Say the hard thing, safely
Your people learn to raise risks, disagreements, and tough feedback honestly, without triggering defensiveness or blowing up the relationship.
Turn tension into results
Nine research-backed skills for staying in dialogue when it matters most, so disagreement becomes better decisions instead of silence or conflict.
Proven, not theoretical
Over a million people trained worldwide. Used by nearly half the Forbes Global 2000. Grounded in decades of social-science research.
Crucial Learning research. Silence is the most expensive line item no one puts on the balance sheet.
Who should be in the room
Shashi Khanna
With over 15 years in the hospitality industry, Shashi brings a diverse skill set spanning leadership development, behaviour change, competency building, and sales & administration. As a Consulting Partner with the BYLD Group, she specialises in developing cross-cultural competencies that enable effective engagement with diverse audiences.
Her end-to-end approach means she works closely with client organisations at every stage, from needs assessment and planning through to sourcing and implementing training initiatives that drive measurable results for both the organisation and its people.
Shashi is certified to facilitate a range of Blanchard® and Crucial Learning® programs, including standard and customised versions of SLII®, Team Leadership, Self Leadership, Coaching Essentials, Leading People Through Change, and Blanchard Management Essentials.
8 seats. 8 skills. 2 days.
The 9th skill is on us, but only if you're in the room. First come, first in.
Enrol your team →