In this ebook, we’ll help you recognize these moments of disproportionate influence, the moments at work that has an outsized impact onv our relationships and results, and equip you with practical skills to lead in a way that benefits both the individual and the organization. The tension between accountability and empathy occurs when there’s a gap between what you expect to happen and what actually happens. For example, you thought your coworker was going to complete an assignment and they didn’t; you expected civility, but a supervisor yells and curses at you; or you assumed the truth and a family member lies to you.